Our Policies
At Cunningham and Country, we are committed to transparency, professionalism, and compliance with all relevant legal standards. Below, you will find detailed information about our policies, designed to protect your privacy, outline your rights, and explain how we operate as a business.
Privacy Policy
Effective Date: 01/01/2025
At Cunningham and Country, we are deeply committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Cunningham and Country operates as a family-run estate agency specialising in property sales and lettings. As the Data Controller for the personal data you provide, we take full responsibility for ensuring it is managed lawfully and securely. You can contact us at alex@cunninghamandcountry.co.uk or 0161 884 1675 if you have any questions about this policy or your data.
We collect various types of personal data depending on your interaction with us. This may include your name, contact details, and property preferences. For legal and operational purposes, we may also collect financial information, such as bank details for transactions, and identity verification documents, such as a passport or driving license.
Additionally, if you use our website, we may collect technical data like your IP address and browsing activity through cookies.
We collect data in several ways: directly from you when you contact us via phone, email, or our website; from third-party sources such as property portals like Rightmove or Zoopla; and through automated technologies like website cookies. The information we gather is used to provide services such as property valuations, sales, and lettings management. It is also essential for meeting legal obligations, such as conducting anti-money laundering (AML) checks, and for sending you updates or marketing communications, but only with your consent.
To deliver our services effectively, we may share your data with trusted third parties, including property portals, tenancy deposit schemes, and legal advisors. We also comply with regulatory requirements by sharing information with authorities like HMRC when necessary. Rest assured, your data will never be sold to third parties.
As a valued client, you have several rights under GDPR, including the right to access your data, request corrections, and even delete your data where applicable. You can also request that we restrict processing or transfer your data to another service provider. If you have concerns about how your data is handled, you can contact us at any time, and we will aim to address your query within one month.
We retain your personal data only as long as necessary for its intended purpose. For example, AML records are retained for five years after a transaction, and marketing data is kept until you opt out. When your data is no longer needed, we securely delete it.
Our website uses cookies to enhance your browsing experience by remembering preferences and tracking usage. You can manage or disable cookies through your browser settings, but note that this may impact some website features.
To protect your data, we use robust security measures, including encryption, restricted access, and regular reviews of our data management processes. These measures ensure your information remains secure from unauthorised access or breaches.
If you ever feel dissatisfied with how we handle your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO). You can reach the ICO at https://ico.org.uk or by calling 0303 123 1113.
This Privacy Policy is regularly reviewed and updated to reflect changes in our practices or regulatory requirements. Any updates will be posted on our website, and significant changes will be communicated directly to you. The last update to this policy was on 01/01/2025.
By working with Cunningham and Country, you can be confident that your personal data is in safe hands. If you have any questions or need further assistance, please feel free to contact us.
Cookie Policy
Effective Date: 01/01/2025.
At Cunningham and Country, we use cookies and similar technologies to improve your browsing experience, personalise content, and analyse website traffic. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences. By continuing to use our website, you consent to the use of cookies as outlined in this policy.
Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences, such as login details or language settings, for a more seamless experience. There are several types of cookies, including essential cookies required for the basic operation of a website and non-essential cookies used for analytics and marketing.
We use cookies to provide various functionalities on our website. Essential cookies ensure the site operates securely and efficiently, such as enabling navigation and accessing secure areas. Analytical cookies help us understand how visitors interact with the site by collecting information anonymously, such as the number of visitors and which pages are most popular. Functional cookies store your preferences, such as login credentials or language settings, to enhance your experience. Finally, marketing cookies track your activity to deliver personalised advertisements and measure the effectiveness of campaigns.
Some cookies used on our site are provided by trusted third parties. For example, we use Google Analytics to monitor website traffic and user behaviour, and social media platforms like Facebook may place cookies to enable content sharing and targeted advertising.
Please note that the use of third-party cookies is subject to the privacy policies of the respective providers.You can manage or disable cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies, but disabling cookies may affect the functionality of the website. Essential cookies required for basic operations cannot be disabled. For guidance on managing cookies, refer to the support pages of your browser, such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
When you first visit our website, you will see a cookie consent banner. By clicking "Accept" or continuing to use the site, you agree to the use of cookies. You can update your preferences at any time by accessing the cookie settings available on our website.Any data collected through cookies is processed in accordance with our Privacy Policy.
Cookies may collect limited personal information, such as IP addresses or preferences, which is used to improve your experience and ensure compliance with applicable laws. We are committed to protecting your data and using it responsibly.
We may update this Cookie Policy to reflect changes in technology, regulations, or our business practices. Any updates will be posted on this page, and significant changes may be communicated directly to you. The most recent update to this policy was made on 01/01/2025.
If you have any questions about this Cookie Policy or require assistance managing your preferences, please contact us at alex@cunninghamandcountry.co.uk or 0161 884 1675.
Thank you for trusting Cunningham and Country with your online experience.
Terms and Conditions (website use)
Effective Date: 01/01/2035
Welcome to the Cunningham and Country website. By accessing or using our website ("the Site"), you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Site.
These Terms and Conditions govern your use of our Site and outline the rules and responsibilities that apply to all visitors. We reserve the right to modify these terms at any time without prior notice, and your continued use of the Site constitutes acceptance of any changes.
The Site is provided for informational purposes and personal use only. You may not use the Site for any unlawful or harmful purposes, including transmitting viruses, attempting to gain unauthorised access to our systems, or engaging in any activity that disrupts the operation of the Site.
Additionally, you must not reproduce, duplicate, copy, sell, or exploit any part of the Site for commercial purposes without our prior written permission. We reserve the right to suspend or terminate your access to the Site if you breach these terms.
All content on the Site, including text, graphics, images, logos, and other materials, is the property of Cunningham and Country or its licensors. This content is protected by copyright, trademark, and other intellectual property laws. You are permitted to view and download materials for personal use only, but you must not modify, reproduce, or distribute any content without explicit consent from Cunningham and Country.
While we strive to provide accurate and up-to-date information on the Site, we make no warranties or representations about the accuracy, reliability, or completeness of the content. Property listings, market data, and other materials are subject to change without notice. You are advised to verify any information directly with us or relevant third parties before relying on it.
The Site may include links to third-party websites for your convenience. These links are provided solely for informational purposes, and we do not endorse or have control over the content, privacy policies, or practices of these external sites. We accept no liability for any loss or damage arising from your use of third-party websites.
Cunningham and Country disclaims all liability to the fullest extent permitted by law for any loss or damage resulting from your use of the Site. This includes, but is not limited to, loss of data, technical issues, or reliance on information provided on the Site. However, this disclaimer does not limit our liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
By using the Site, you acknowledge and agree to our Privacy Policy and Cookie Policy, which detail how we handle your personal data and use cookies to enhance your browsing experience. These policies are an integral part of these Terms and Conditions.
If you submit any content to the Site, such as reviews, comments, or images, you grant Cunningham and Country a non-exclusive, royalty-free, perpetual, and worldwide licence to use, reproduce, modify, and publish the content. You warrant that your submissions do not infringe on any third-party rights or contain unlawful material.
We take reasonable steps to secure the Site and protect your data. However, we cannot guarantee that the Site will always be free from viruses or other harmful components. You are responsible for ensuring that your device is equipped with up-to-date antivirus software and that your use of the Site does not compromise your own security.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us at alex@cunninghamandcountry.co.uk. By continuing to use the Site, you agree to abide by these terms.
Thank you for choosing Cunningham and Country as your trusted estate agency.
Last Updated: 01/01/2025
Frequently Asked Questions
What areas do you cover?
We specialise in property sales and lettings in the SK6 area, including Marple Bridge, Mellor, Romiley, New Mills, and surrounding areas.
What makes Cunningham and Country different?
As a family-run, single-branch agency, we offer a personal touch, deep local knowledge, and tailored services to meet the needs of sellers and landlords in our community.
Are you a member of any professional organisations?
Yes, we are members of the Property Ombudsman (TPO) and adhere to their Code of Practice. We are also committed to complying with all relevant property regulations.
How do you market properties for sale?
We use professional photography, engaging property descriptions, and listing on major portals like Rightmove. We also promote properties through social media, local flyers, and targeted advertising to reach the right buyer.
Do you provide valuations?
A: Yes, we offer free, no-obligation property valuations to help you understand your property's market value.
Will I work with the same agent throughout the process?
Absolutely. As a small, dedicated team, you will have direct access to Alex, who will personally guide you through every step of the sales process.
What services do you offer for landlords?
We provide tailored lettings services, including:
Fully Managed: Comprehensive property management, including tenant vetting, rent collection, and maintenance.
Rent Collection Only: We handle tenant vetting, tenancy agreements, and rent collection.
Tenant Find Only: We find and vet tenants and handle tenancy agreements.
How do you handle tenant deposits?
All tenant deposits are registered with the Tenancy Deposit Scheme (TDS), ensuring compliance with legal requirements and protecting both landlords and tenants.
Can you help with regulatory compliance?
Yes, we assist landlords with ensuring properties meet legal requirements, including gas safety checks, energy performance certificates (EPCs), and compliance with the Decent Homes Standard.
How are maintenance issues handled?
For fully managed properties, tenants can report issues directly to us, and we'll arrange repairs with trusted local contractors.
How do I book a valuation or consultation?
You can book a free valuation or consultation by contacting us at alex@cunninghamandcountry.co.uk, calling 0161 884 1675, or using the online booking form on our website.
What hours are you available?
We operate Monday to Saturday, with flexible appointment times to suit your schedule.
How can I contact you?
You can reach us via email, phone, WhatsApp, or by visiting our office. Check our Contact page for full details.
